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HOSPITALITY, WORKING AS ONE.

A plan for the way
you operate.

From daily operations to guest service, connected sales and a tailored setup.

A PLAN FOR THE WAY YOU OPERATE

The everyday essentials.
Room to grow from there.

Choose the level of guest service, sales workflow and business insight your venue needs.

MONTHLY · EXCLUDING VATPrices exclude VAT. AI usage, messaging and payment processing are charged separately where applicable.

THE FOUNDATION OF EVERY STANDARD PLAN

Your daily operations, included.

Booking calendar, availability rules and floor plans · Vertu Team apps for iPad and Android tablets · Guest records and enquiry tracking · Card payments and basic deposits · Branded confirmations and reminders · Standard event tickets and QR check-in · Basic reporting and the Pulse operational action queue

Included in Essential, Autopilot and Enterprise. Bespoke starts with Enterprise capabilities and an agreed implementation scope. Staff permissions and configuration apply.

ORGANISE YOUR DAILY OPERATIONS

Essential

R995/ month

Excluding VAT

For a venue bringing bookings, guest records, payments and enquiries into one workspace.

Explore Essential↗

WHAT’S INCLUDED

  • ✓One physical location and a core booking cart
  • ✓Booking calendar, availability rules and floor plans
  • ✓Vertu Team apps for iPad and Android tablets
  • ✓Guest records and enquiry tracking
  • ✓Card payments and basic deposits
  • ✓Branded confirmations and reminders
  • ✓Standard event tickets and QR check-in
  • ✓Basic reporting and the Pulse operational action queue

AI guest service starts with Autopilot. Packages, function quotes, supported integrations and deeper Pulse insights are included in Enterprise.

AUTOMATE ROUTINE GUEST SERVICE

Autopilot

R1,650/ month

Excluding VAT

For a venue ready to answer routine guest questions and reduce the daily admin around guest service.

Explore Autopilot↗

WHAT’S INCLUDED

  • ✓Essential features at one physical location
  • ✓Website and WhatsApp AI concierge
  • ✓Staff handoff with conversation alerts
  • ✓Custom guest message templates
  • ✓Guest segments and seating assistance
  • ✓Configurable deposit rules and due-date handling
  • ✓Core booking cart and the Pulse operational action queue

Shared checkout across services, packages, function quotes, advanced event sales, integrations and AI briefings are included in Enterprise.

CONNECT SALES AND BUSINESS INSIGHT

Enterprise

R2,495/ month

Excluding VAT

For a venue connecting the services it sells, its existing systems and the business signals its team needs to act on.

Explore Enterprise↗

WHAT’S INCLUDED

  • ✓Autopilot features at one physical location
  • ✓Shared checkout across services, packages and cross-selling
  • ✓Function quotes, acceptance, deposits and booking conversion
  • ✓Recurring events, ticket choices and paid add-ons
  • ✓Promotions and configured loyalty tools
  • ✓Supported Cloudbeds, ChiDesk, Lightspeed K-Series and Xero connections
  • ✓Deeper Pulse insights, AI guest briefings and weekly business briefings
  • ✓Marketing attribution and supported advertising-spend reporting

An agreed brand configuration and tailored rollout are available through Bespoke. Provider access, connector setup and the supported workflows are confirmed before you commit.

CONFIGURE A LARGER OPERATION

Bespoke

Let’s talk.

Excluding VAT

For a larger operation that needs an agreed brand and account configuration, rollout and service arrangement.

Discuss your scope↗

YOUR AGREED SCOPE

  • ✓Enterprise capabilities within your agreed setup
  • ✓Agreed brand and account configuration
  • ✓Documented usage and capacity limits
  • ✓An implementation and onboarding plan
  • ✓Service arrangements and pricing in writing

Your quotation defines the configuration, implementation and service commitments. Features and usage are subject to the agreed limits.

+
Your subscription and your usage are separate.

Your written proposal confirms service configuration, usage and capacity limits, setup requirements and any applicable provider or connection fees before you commit. AI features require available credits; supported workflows depend on configuration and provider access.

How it works ↗

Plan details at a glance

The key differences, side by side.

Scroll across to compare all plans. Keyboard: focus this table, then use the arrow keys. →
Prices exclude VAT. Every plan covers one physical location. Bespoke includes Enterprise capabilities with capacity and implementation set out in your agreement.
What you getEssentialAutopilotEnterpriseBespoke
Physical locations1111
Booking operations and guest recordsCalendar, availability rules, floor plans, guest records and enquiry trackingEssential tools, plus guest segments and seating assistanceAutopilot toolsEnterprise tools within the agreed setup
Vertu Team apps for iPad and Android tabletsReservations, walk-ins and manual floor operationsEssential app tools, plus seating assistanceAutopilot app tools, plus bookings for configured additional services and event ticket choicesEnterprise app tools within the agreed setup
Website and WhatsApp AI conciergeNot includedGuest questions, supported booking actions and staff handoff alertsIncludedIncluded within the agreed setup
AI model choiceAI not includedChoose from the available models; usage rates varyChoose from the available models; usage rates varyChoose from the available models; usage rates vary
Branded guest communicationStandard confirmations and remindersAdds custom message templatesAutopilot toolsEnterprise tools within the agreed setup
Payments and deposit controlsCard payments and basic depositsAdds configurable deposit rules and due-date handlingAdds function-sales payment workflowsEnterprise tools within the agreed setup
Connected checkoutCore booking cartCore booking cartShared checkout across services, packages and cross-sellingAcross the agreed service configuration
Function and group salesCapture and manage enquiriesCapture and manage enquiriesQuotes, acceptance, deposits and booking conversionEnterprise tools within the agreed setup
Event salesStandard tickets and QR check-inStandard tickets and QR check-inAdds recurring events, ticket choices and paid add-onsEnterprise tools within the agreed setup
Promotions and loyaltyNot includedNot includedPromotions and configured loyalty toolsEnterprise tools within the agreed setup
Supported system integrationsNot includedNot includedSupported Cloudbeds, ChiDesk, Lightspeed K-Series and Xero connectionsAgreed connections and implementation
Pulse operational action queueIncluded; no AI credits neededIncluded; no AI credits neededIncluded; no AI credits neededIncluded within the agreed setup; no AI credits needed
Pulse insights and briefingsNot includedNot includedDeeper business insights, AI guest briefings and weekly business briefingsEnterprise capabilities within the agreed account setup
Marketing measurementBasic reportingBasic reportingAttribution and supported advertising-spend reportingEnterprise tools within the agreed setup
Multiple brands and tailored rolloutNot includedNot includedNot includedAgreed brand configuration, onboarding and implementation scope

A FEW USEFUL DETAILS

Clear answers.
Fewer surprises.

Does Vertu have apps for the team on the floor?+

Yes. Vertu Hospitality: Team Edition is available for iPad and compatible Android tablets. Your team can take reservations and walk-ins, manage floor operations, view guest details and send payment links. Supported service bookings and event ticket options let them cross-sell and upsell during service. A Vertu venue account, staff access and an internet connection are required; available tools follow your plan and configured services.

What does the monthly subscription cover?+

Your subscription covers the features and limits of your selected plan. Messaging, AI usage, payment processing and some provider connections can carry separate charges. All prices exclude VAT. Your proposal sets out the applicable usage fees and capacity limits before you commit.

Can we keep our existing website and systems?+

You can embed the Vertu booking widget in your existing website. On a plan with integrations, we confirm the exact supported workflow for each provider during setup. The available connections do not imply that every field or action synchronises in both directions.

Can the AI actually make and change bookings?+

The concierge can perform supported booking actions against your configured services and availability. Eligible changes and cancellations follow your booking rules. Your team remains involved in requests that need a person, and AI use requires credits.

Are different AI models restricted to different plans?+

You can choose from the available models on every plan that includes AI. Models have different usage rates, so the model you choose affects your AI usage cost.

Does Pulse stop working when AI credits run out?+

The operational action queue is checked against your records and does not use AI. It distinguishes a clear result from a check that could not be completed. AI guest and business briefings are separate features and require the relevant access, configuration and AI credits.

When does the weekly Pulse briefing arrive?+

The weekly run is scheduled to start on Monday at 06:05 South African time. Delivery depends on the configured recipients, available data, generation and email processing; this is a scheduled start, not a guaranteed inbox time. Weeks with no recorded activity may be skipped.

Can Vertu cover more than one location?+

Every plan covers one physical location, and Enterprise can connect several services at that location. More than one location is not part of any standard plan. If you run several, talk to us about a separate agreement. Separate business accounts keep separate guest records.

YOUR VENUE. YOUR NEXT CHAPTER.

Let’s bring
the pieces together.

Tell us how your guests book and where your team gets stuck. We’ll walk through the Vertu workflows that fit.

Prefer email? hello@vertu.co.za ↗

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Hospitality, working as one.

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